12 HOURS · SELF-PACED · CERTIFICATE OF COMPLETION
Conflict Management & Transformation
Learn to understand conflict, listen beneath positions, express concerns clearly, and work toward solutions that protect relationships and trust.
What this course is about
Conflict is inevitable, but destructive conflict is not. This course helps leaders understand their own responses, recognise cultural and emotional dynamics, use active listening, communicate concerns constructively, and move toward mutually acceptable resolution.
You will learn to
- Recognise different conflict responses and when each may be useful.
- Understand assumptions, culture and stories beneath visible disagreement.
- Use active listening before responding.
- Express concerns without accusation or unnecessary escalation.
- Work toward mutually acceptable solutions using the ALERT process.
- Apply reconciliation, negotiation and mediation principles to real cases.
Course at a glance
Duration: 12 learning hours
Format: Self-paced online learning
Structure: 6 modules
Assessment: Reflection, case work and final assessment
Award: GrowSQ Certificate of Completion
Course curriculum
- Understanding Conflict & Your Response — conflict patterns, attitudes and response styles.
- Culture, Assumptions & the Story Beneath the Conflict — values, expectations and perspective.
- Active Listening in Conflict — understanding concerns before responding.
- Expressing Concerns Constructively — clarity without accusation, blame or escalation.
- Resolution Together — mutually acceptable solutions, negotiation and reconciliation.
- Conflict Transformation Practice — case studies, mediation principles and final assessment.